Shipping

Because we love our plants so much and don't want to let them go, we only ship on Monday. Just kidding!

For the safety of these magical plants, we only ship Monday through Wednesday. For the aquascaping community on the West Coast, we will ship Monday through Thursday. Orders placed after 1pm Pacific Time will be shipped the following day. 

Rimless aquariums will be shipped via UPS Ground.  When purchasing plants/livestock with any hard goods, they will sometimes be shipped separately; but don't worry, we'll be sure to keep you updated with your purchase!

 

Returns

Hard goods can be returned up to 30 days after purchase for a full refund as long as the product is unused and new in box. We offer store credit for items that have been opened and used. Customer will have to pay for return shipping freight. 

We are unable to accept returns for perishable items such as plants or livestock.  However, feel free to reach out to us if you are unsatisfied in any way! We do provide 100% DOA (Dead On Arrival) protection.

For DOA, please provide a picture of the item within 12 hours of receiving the item sealed in its original packaging in order to receive your refund. 

 

 

Refunds

Don’t worry, we’ll take care of your order as long as it fits in the guidelines above!

 

Gift Cards

We will not be able to refund gift cards for cash from the gift card receiver. However, if you purchased the gift card for someone and decide you need a refund, please contact us!

 

Shipping

Because we love our plants so much and don't want to let them go, we only ship on Monday. Just kidding!

For the safety of these magical plants, we only ship Monday through Wednesday. For the aquascaping community on the West Coast, we will ship Monday through Thursday. Orders placed after 1pm Pacific Time will be shipped the following day. 

Rimless aquariums will be shipped via UPS Ground.  When purchasing plants/livestock with any hard goods, they will sometimes be shipped separately; but don't worry, we'll be sure to keep you updated with your purchase!

 

Returns

Hard goods can be returned up to 30 days after purchase for a full refund as long as the product is unused and new in box. We offer store credit for items that have been opened and used. Customer will have to pay for return shipping freight. 

We are unable to accept returns for perishable items such as plants or livestock.  However, feel free to reach out to us if you are unsatisfied in any way! We do provide 100% DOA (Dead On Arrival) protection.

For DOA, please provide a picture of the item within 12 hours of receiving the item sealed in its original packaging in order to receive your refund. 

 

 

Refunds

Don’t worry, we’ll take care of your order as long as it fits in the guidelines above!

 

Gift Cards

We will not be able to refund gift cards for cash from the gift card receiver. However, if you purchased the gift card for someone and decide you need a refund, please contact us!

 

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